EMT Practice Test

1. Question Content...

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Question1: Which of the following is the purpose of the manual feed knob in the ADF?

Question2: When using a fax machine a technician does not get a dial tone, which of the following could be the problem? (Select TWO).

Question3: Which of the fol owing is a method of increasing the visual impression of green when printing on a CMYK printer?

Question4: Toner is attracted to the photoconductor during which of the following stages of the print process?

Question5: A technician is installing a printer driver and setting up the printer port. An error message is received stating Port already in use. To correct this issue the technician should:

Question6: Which of the following items can be found in a dual component developer unit?
(Select TWO).

Question7: Which of the following can MOST likely affect color output and may require the printer to be calibrated frequently? (Select TWO).

Question8: On a multifunction device, a technician observes that a black line is present on a page, running from the lead edge of the page to the trail edge. Upon further testing, the technician observes that this only happens when making a copy, but not when receiving a fax or printing a page. In which of the following sections is the issue MOST likely occurring?

Question9: Which of the following is needed to connect to an 802.11x network?

Question10: Which of the following steps must a scanners captured image data go through before image formation? (Select TWO).

Question11: Which of the following utilities would help a technician verify communication to a printer over the network?

Question12: Which of the following items would be used to operate a junction gate?

Question13: A technician is troubleshooting a printing problem on a PCL driver that uses a standard TCP/IP port. The manufacturers technical hotline wants to analyze the print data sent from the print driver on the customers PC. The technician can capture this information by:

Question14: Which of the following components can be found between the last mirror and the CCD in MOST flatbed scanners?

Question15: Which of the following processes occurs inside the fuser unit?

Question16: A user knows the TCP/IP address for a network printer but is unable to locate the printer on the network. Which command can the user send to test the network cable connection?

Question17: Which of the following is a technique used for isolating problems?

Question18: A technician finds the printer with many loose power and network cables creating a potential trip hazard. Which of the following is the BEST step to correct this situation?

Question19: The print head moves from left to right, drops down a line, returns and then moves left to right again. Which of the following represents this method of printing?

Question20: After greeting the customer, getting a brief description and validating the symptom, which of the following is the next step?

Question21: Which of the following is the process in which an original document is placed on the platen glass and read?

Question22: Which of the following components is used to detect the position of the paper throughout the machine?

Question23: In a three roller paper feed unit, which of the following roller is MOST likely equipped with a torque limiter?

Question24: Which of the following is the correct order of the print process?

Question25: Which of the following is considered a network port?

Question26: The technician servicing a MFP suspects that the fuser lamp may have failed. Which of the fol owing steps will confirm this?

Question27: The PDF file size that would use the LEAST amount of network bandwidth would be:

Question28: A user experiences an error message when printing a document from a spreadsheet application, indicating the document cannot be printed. Another file using the same application can be printed successfully. Which of the following is the MOST likely cause of the problem?

Question29: The charge roller or charge corona is supplied by which of the following components?

Question30: Which of the fol owing components is used to apply toner to the appropriate areas on the photoconductor?

Question31: A networked multifunction device is not able to scan to email through their ISP but is able to receive print jobs from the local network. Which of the following is the issue?

Question32: A technician has completed the service call and is ready to leave; however, the client is not around. Which of the following is the BEST response?

Question33: While a customer is describing a problem a technician should FIRST begin:

Question34: Which of the following component types are used by scanners for capturing images?
(Select TWO).

Question35: Which of the following applications is LDAP used for?

Question36: A customer calls for technical support and states that their fax machine is experiencing intermittent communication issues receiving faxes. Which of the fol owing should the technician ask the customer to help evaluate the situation?

Question37: When scanning a document on a flatbed scanner, the sub scan is determined by the:

Question38: Which of the following copy defects would result from severely contaminated mirrors?

Question39: During scanning, which of the following BEST describes what occurs when light is cast on the white area of the original document?

Question40: Which of the following is the process that permanently attaches the toner image into the media?

Question41: Which of the following types of media would MOST likely lead to jamming and permanent damage to the fuser unit?

Question42: Which of the following is the typical reason for installing a Hard Drive to the scanner section of an MFP?

Question43: Which of the following is required in order for the primary charging process to fully charge the surface of the photoconductor?

Question44: Which of the following are printer languages? (Select TWO).

Question45: A customer reports that the colors of their documents are no longer correct. The technician learns that the customer just replaced the photoconductor. Which of the following needs to occur to correct the colors?

Question46: The transfer belt or transfer roller is supplied by which of the fol owing?

Question47: Which of the following failed components would be MOST likely responsible for the charge unit not being powered?

Question48: A customer would like to use the scan-to-email function to allow them to search for email addresses within their company. Which of the following would need to be configured for the customer to utilize this function?

Question49: Which of the following methods are used for moving the scanner carriages in a flatbed scanner?
(Select TWO).

Question50: Which of the fol owing is the primary reason to ensure that staples and paper clips are removed from documents when using the ADF?

Question51: A technician has observed that the toner can be rubbed off the page after it exits from the machine. Which of the following is the MOST likely cause?

Question52: Which of the following are components of a solenoid? (Select TWO).

Question53: Toner is moved from the developer to the photoconductor by:

Question54: At which of the following points during the print process is the image made permanent?

Question55: Which of the following directs the laser beam to the photoconductor?

Question56: On a system using a negative photoconductor charge, how does the toner become attracted to the latent image?

Question57: After the ink supply is drawn into the print head, which of the fol owing disperses the ink?

Question58: A new printer has been added to a network that transmits at 100Mbps. Which of the following NIC settings would allow this printer to function BEST on this network?
(Select TWO).

Question59: The network cable is defective on a printer using an IP address of 192.168.1.100. When using the PING command to communicate with this printer, which of the following responses would be received?

Question60: The residual toner remaining on a photoconductor is removed by which of the following laser printer components?

Question61: A customer wants to scan a picture that wil be used in a word processing document, which of the following file format should they use?

Question62: Which of the following is the correct order of the steps, from beginning to end, for the general troubleshooting methodology?

Question63: Which of the following is a safety hazard of a laser emitter?

Question64: After printing an internal test page, a customer feels that gray patterns on the print have a magenta tint. Which of the following should the technician recommend the customer do?

Question65: When printing on transparencies why should a user select the transparency setting on a Laser/LED device?

Question66: Which of the following hazards must the technician be aware of when working with toner?

Question67: Which of the following is the next step after the technician has observed and gathered information on the symptoms of a failed device?

Question68: A customer reported streaks on copies when using the document glass, but not when feeding originals through the ADF. To resolve this issue the technician should:

Question69: A customer wants to use a USB printer on their network. They do not want to use the resources on any computer because is would cause the computer to slow down. Which of the fol owing should the technician recommend?

Question70: Which of the following failed components would be responsible for very light print quality?

Question71: Toner is moved from the photoconductor to the media during which of the following stages in the laser print process?

Question72: A customer is not able to print to their color printer. The technician notices that the LEDs on the NIC are off. Which of the following would MOST likely cause this problem? (Select TWO).

Question73: Which of the following could contribute to excessive mis-feed problems? (Select TWO).

Question74: When combining all colors 100% in the subtractive color model, which of the following is the closest resulting color?

Question75: If a devices power plug configuration is designed for a high amperage receptacle type and the customer alters the plug configuration to fit a lower amperage receptacle type, which of the following symptoms would a technician encounter on a service call?

Question76: A customer is trying to scan a photograph on their MFD but states that it takes too long and locks up their PC. Al of the following are causes of the issue EXCEPT:

Question77: Which of the following messages should only be addressed by a technician?

Question78: Which of the following components temporarily carries the latent image?

Question79: Which of the following items are stages in the ink dispersion printing process?
(Select TWO).

Question80: Which of the following failed components would cause the fuser unit to overheat?

Question81: Which of the following copy defects would result from copy correction fluid on the slit glass when using the ADF?

Question82: A clients Laser/LED printer is producing output with dark areas on the page from lead to trail edge.
Which of the following are the MOST likely causes of this kind of print flaw? (Select TWO).

Question83: Which of the following electrical components is used to filter electrical interference from DC wiring harnesses?

Question84: Which of the following components can be used to remove the developed image from the drum and place it on the media? (Select TWO).

Question85: Which of the following sections of a multimeter would a technician use to measure the electrical signal controlling a typical type of electromechanical clutch used in printers?

Question86: A customer has been printing pages with black text only on their CMYK color printer and their color page count has been going up. Which of the fol owing would be the cause of this?

Question87: Which of the following terms refers to the name of a color range?

Question88: A printer can produce good output of its internal test pages, but any job sent from the connected PC results in printing random characters. Which of the following is the MOST likely cause of this issue?

Question89: When using a multimeter to check continuity to which of the following states should the printer be in?

Question90: In which of the following sections of a MFD is a technician MOST likely to find a Xenon lamp?

Question91: Scheduled preventative maintenance visits should be carried out:

Question92: Ozone is produced in which of the fol owing processes?

Question93: A customer just bought a new PC with the latest operating system. They disconnected their currently functional three year old MFD from their old PC and connected/installed it on the new PC using the original set of drivers. They can print fine but have lost scanning ability. Which of the following is the cause of this issue?

Question94: During the photoconductor preparation step, residual charge can be removed by which of the following? (Select TWO).

Question95: A user wants to have the color from the printer more closely match their display, but other users in the office are happy with the current color output. Where would a technician look to adjust the color output from the print device?

Question96: The purpose for error correction mode (ECM) on fax devices is to:

Question97: A technician has determined that the fuser is causing lines. Which of the following should be done next?

Question98: Which of the following components contains the beam detector?

Question99: Which of the following is used for reducing output from an MFP evenly in feed and crosswise directions?

Question100: A technician suspects there is intermittent noise on the power source outlet. Which of the following would be used to run a prolonged test?

Question101: A technician arrives onsite to work on a printer that has a known problem. There is currently no fix for this problem. Which of the following is the BEST way to explain this issue to the customer?

Question102: Which of the following is the purpose of the cover that is used to conceal the lens and CCD in the flatbed scanner?

Question103: Which of the following does the dual component developer unit contain? (Select TWO).

Question104: After instal ing a large capacity paper source upgrade, the customer is unable to select the new trays from the print window. Which of the following should the technician advise the customer to do?

Question105: Which of the following printing process is responsible for creating a latent image on the photoconductor?

Question106: Which of the following is MOST likely to require a firmware upgrade?

Question107: A customer recently purchased a MFD and would like to setup scan using their SMTP server.
Which of the following type of scanning would be configured for the customer?

Question108: The primary user of a color printer is complaining of poor color output when printing across the network. The output colors do not match what is being displayed on the computer screen. Which of the following could solve this issue for the user?

Question109: When a technician has completed fixing a printer, the LAST thing they should do before leaving is:

Question110: Which of the following is the purpose of a static brush?

Question111: Color management is the process:

Question112: A customer has complained of intermittent white streaks on copies from a MFD. Which of the following questions would help the technician isolate the issue?

Question113: Which of the following is an additive primary color?

Question114: When an MFD has lines on its output, why would a technician print an internal test sheet?

Question115: A customer is complaining that the color on their monitor is different from the color on their printout. Which of the following can be done to correct this problem?

Question116: The developer unit performs which of the fol owing steps in the print process?

Question117: Which of the following motor types has three or more power wires?

Question118: At which of the following stages in the print process does the media have toner applied to it?

Question119: Why should media never be stored in a humid environment?

Question120: On a four-color, subtractive color printing device, a red test page is printing yellow. Which of the following colors is missing from the test print?

Question121: Which of the following components can be used to write the latent image to the photoconductor?
(Select TWO).

Question122: When entering a customers location which has a receptionist, the FIRST step a technician should take is:

Question123: When troubleshooting a Tx quality related issue on a MFP or fax unit, which of the fol owing would MOST likely help solve this problem? (Select TWO).

Question124: Which of the following is the FIRST stage in the image capture process?

Question125: Which of the following does the DHCP protocol do?

Question126: A magnetic switch is a switch that:

Question127: A customer complains that they are unable to choose the finishing functions when they are printing. Which of the following is the MOST likely cause?

Question128: A customer wants to print a large graphic image on a smal er sized media. Which of the following printer driver options should the technician recommend?

Question129: Which of the following is a process used in the finishing step? (Select TWO).

Question130: The customer has DSL service and they are attempting to install a fax machine on the same line.
Which of the following will al ow the fax machine to function properly?

Question131: Which of the following should a technician check to determine the version of print driver being used?

Question132: When printing multiple sets of multi-page documents from a word processing application, a user wishes to collate the pages, so they select the collate feature in the device driver. However, the pages are not collated when printing has been completed. Which of the following might be the cause of the problem?

Question133: A customer mentions that the text in a scanned file is jagged and hard to read. Which of the following settings can provide the GREATEST improvement in image quality for this symptom?

Question134: How many mirrors can be found in scanners that contain a CIS?

Question135: Which of the following allows access to another network segment?

Question136: A client has a Laser/LED printer that is feeding media normally but is printing totally blank output.
Which of the following could be the cause?

Question137: Which of the following creates 24 volts for a device?

Question138: During which of the following stages are the nozzles cleaned in ink dispersion printing?

Question139: Where is the latent image formed?

Question140: Which of the following components is used in the ADF and flatbed scanner to detect original paper size?

Question141: Which of the following is the function of a relay?

Question142: A technician has an unusually difficult problem with an MFP. After calling technical support, and working for several hours, the problem stil exists. The customer is upset and wants the unit replaced. Which of the following is the next BEST course of action?

Question143: A customer has replaced an older printer with a new MFP; however, the features on the new MFP are unavailable to the print users, even though they can stil print. Which of the following steps needs to be taken to make the new features available?

Question144: When scanning a color document all of the following file types can be created EXCEPT:

Question145: RGB color model is used mainly by which type of device? (Select TWO).

Question146: Which of the following commands is commonly used to test the connectivity from computer to device on a network?

Question147: If a technician wants a device to keep the same manually assigned IP address, which of the following should be disabled on the device?

Question148: The technician notices that a device has an IP address of 169.254.0.1. Which of the following would result in this device connectivity issue?

Question149: When a technician needs to troubleshoot a powered laser unit, which of the fol owing safety guidelines must they adhere to?

Question150: A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check?